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Turn off time aggregation in SLA

Nikita Afanasev
Nikita Afanasev
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March 14, 2018

Hi all,

Are there any chances to turn of time aggregation in SLA? Some time ago we have updated Service Desk up to version 3.10 and now in SLA I see aggregated values like 1 day, 1 month and etc. However before the update SLA fields were showing time in hours only.

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Jason Stein
Jason Stein
Contributor
May 2, 2018

Try going to [jira url]/secure/SiteDarkFeatures!default.jspa and turn the sd.sla.improved.rendering to disabled.

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Nikita Afanasev
Nikita Afanasev
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May 14, 2018

That helped, thanks Jason!

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Bartosz Ornatowski
Bartosz Ornatowski
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 19, 2018

Hi Nikita

Thanks so much for your question. We're sorry to hear you've been having problems.

It sounds like this might be a bug. Please raise a ticket with Support <https://getsupport.atlassian.com> and we’ll take a look at it.


Thank you,
Jira Service Desk

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