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Trying to change the labels in satisfaction settings. (Strings associated to the stars)

Paula Garavagno
Paula Garavagno March 29, 2022

Hi!

Is it possible to send an authomatic respond to customer when they complete de satisfaction survey?

Example

Automated responses to feedback 

5 Stars: Awesome! Thank you! We will make sure to keep up the good work 

4 Stars: We can do better - let us know what we can do to get that 5th star

3 Starts: Well, that could have been better - let us know how we can improve

2 Stars: Ohh no - sorry to disappoint you - let us know what went wrong 

1 Star: Clearly a disaster - sorry you had a bad experience - tell us what went wrong

Thanks!

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Mervyn Toh
Mervyn Toh
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March 31, 2022

I believe this isn't achievable at the moment with the CSAT functionality provided by JSM. You might want to create a feature request for this here.

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