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Traffic Light field on Create Issue Screen

I am using the Service Rocket Traffic Lights plugin to tag VIP tickets in Service Desk. When certain fields are selected in the Create Issue screen there is a colored VIP tag attached to the issue after it's created. This is viewable from the View/Edit screens, and also on dashboards.

I would like to be able to set this up so that when an agent fills out the Create Issue form the VIP tag dynamically displays as the form is being filled out. This would be based on certain field values in the form. Is it possible to configure this add-on to function in the Create Issue screen?

For reference here are the versions in the environment. 

Service Desk: 3.3

Service Rocket Traffic Lights: 3.0.0




1 answer

0 votes
Mohammed Amine Community Leader Nov 29, 2021

Have you tried automation for jira in order to set the field value? 

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