Tracking field changes for reporting purposes?

[Paul Madison]

In JSM, we have managers that want to track changes to the Components field for reporting purposes.

Has anyone done anything like this?

[Mark Segall · Accepted solution]

Hi @Paul Madison - There are marketplace apps that can help with this, but if you want something native, you could do something with a custom field and automation.

1. Create a paragraph field to store the log of changes.  For this example, I'm calling mine Component Log and I've set the field configuration to use wiki renderer so I can make it look a little prettier.
2. Create an automation rule to populate the new field:
   • TRIGGER: Field Value Changed (Component)
   • IF CONDITION: Component Log is empty
     • ACTION: Edit Field (Component Log)

       • ||Date||Previous Component||New Component||Changed By||
         |{{now}}|{{fieldChange.fromString}}|{{fieldChange.toString}}|

   • ELSE
     • ACTION: Edit Field (Component Log)

       • {{issue.Component Log}}
         |{{now}}|{{fieldChange.fromString}}|{{fieldChange.toString}}|
         

3. Create a filter that will serve as the backend for a dashboard that can present this info:

   • "Component Log" IS NOT EMPTY

4. Use the Filter Results gadget with the key and Component Log fields displayed