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Tracking field changes for reporting purposes?

Edited

In JSM, we have managers that want to track changes to the Components field for reporting purposes.

 

Has anyone done anything like this?

1 answer

1 accepted

1 vote
Answer accepted
Mark Segall Community Leader Jan 24, 2023

Hi @Paul Madison - There are marketplace apps that can help with this, but if you want something native, you could do something with a custom field and automation.

  1. Create a paragraph field to store the log of changes.  For this example, I'm calling mine Component Log and I've set the field configuration to use wiki renderer so I can make it look a little prettier.
  2. Create an automation rule to populate the new field:
    • TRIGGER: Field Value Changed (Component)
    • IF CONDITION: Component Log is empty
      • ACTION: Edit Field (Component Log)
        • ||Date||Previous Component||New Component||Changed By||
          |{{now}}|{{fieldChange.fromString}}|{{fieldChange.toString}}|
    • ELSE
      • ACTION: Edit Field (Component Log)
        • {{issue.Component Log}}
          |{{now}}|{{fieldChange.fromString}}|{{fieldChange.toString}}|
  3. Create a filter that will serve as the backend for a dashboard that can present this info:
    • "Component Log" IS NOT EMPTY
  4. Use the Filter Results gadget with the key and Component Log fields displayed

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