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In JSM, we have managers that want to track changes to the Components field for reporting purposes.
Has anyone done anything like this?
Hi @Paul Madison - There are marketplace apps that can help with this, but if you want something native, you could do something with a custom field and automation.
||Date||Previous Component||New Component||Changed By||
"Component Log" IS NOT EMPTY
Hi @Mark Segall! Thank you so much for this. We started using these for our projects and they worked like a charm!
I was just curious though: is it possible for these logs to show data prior to when the automation was created? We only started using these a few days ago, so the data we have is only from then. Is there a way to change this so it can show data from, for example, 30 days before?
Hi @Christian Bellmore - I think it's possible, but a bit out of my skillset. You would need to hit the changelog through the API by using the Send Web Request action. Then you'd have to iterate through the response to recreate the log table mentioned above.