There are two suggestions for improving Jira Service Desk available at the Atlassian Support Site. If you are interested in these features, kindly vote.
1. View issue detail in the Service Desk Queue
Currently the Service Desk queue only shows a list of issues with very limited information for each issue. Being able to review the content of the issue will involve clicking away from the screen to open the issue, which is not very efficient when browsing the queue.
Similar to what is available on the Agile Boards, provide an Issue Detail view that loads the Issue View Screen in a panel when a ticket is selected form the Service Desk queue.
2. Bulk change in the Service Desk Queue
Often as a service desk agent, I have to perform certain operations on multiple issues in a queue e.g. transition or comment. Currently I'm only able to do this one after another or by moving to the issue navigator to perform a bulk change, which also requires moving out of the Service Desk queue.
It would greatly improve usability, if there is a bulk change option similar to the one on the issue navigator that I could use to perform actions on multiple issues in the queue at once.
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