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Specific user doesn't receive JIRA's e-mail notifications

it_mumbai
it_mumbai
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April 12, 2024

Specific user (rakesh.barot@bkt-tires.com) doesn't receive JIRA's e-mail notifications. Not even welcome mail for signing up is been received. Kindly help me out. Working fine for rest of all customers and mail received by them.

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John Funk
John Funk
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April 12, 2024

Hi @it_mumbai 

You should open a support ticket with Atlassian to see if the email address is on the suppression list. 

https://support.atlassian.com/contact/#/

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