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Send email to all customer when issue is created

ghalia sidi amemou February 28, 2024

Hello Community,

 

I want to find a way to send emails to all customers when an issue is created.
And the email will only be sent to the customers that were defined in a field (example: I created a field called 'client notified' with a user picker) on the ticket.

I am searching for a solution to choose this address and send an email to this client.

 

Regards.

 

2 answers

1 vote
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2024

Hi @ghalia sidi amemou ,

you can do that through an automation 

Immagine.png

 

Hope this helps,

Fabio

ghalia sidi amemou February 29, 2024

Hi @Fabio Racobaldo _Herzum_ ,

 

if i did with an automation haw i can get the names of clients from the field in the ticket .

 

Regards.

0 votes
Zoey Wang
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2024

Hi @ghalia sidi amemou 

Re the requirement you mentioned, you may want to set up an automation rule for getting customers or relevant users received notifications. 

or have you considered adding organisations to JSM projects if suits the needs? FYI what an organisation can do see below please. 

 

“When you add an organization to a project, its members can raise requests in the project and share them with the organization. They're also notified about the organization's requests and can view and search them on the requests list in the help center. This also means that the request will be shared with all the organizations members when the organization is added to the request.”

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