Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Request Types not displaying in Customer Portal view

Alex Carias March 13, 2024

We created different Request Types for different types of request and then grouped them in a Portal Group.  For example, Banx Portal group has multiple Request types (image1).  But in the Customer Portal, none of the Request Types display (image2). This was working until recently.  I've ensured that they are "Allowing Suggestions' in the Knowledge base in the project as well as ensure they are not hidden.  

image.pngimage.png

1 answer

0 votes
Asmath Basha S
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 13, 2024

Hi @Alex Carias ,

=> Kindly check your Portal settings and Request types in your JSM Service project.

=> Make sure that you have added the Request types in that portal.

Alex Carias March 14, 2024

They are all added to the portal as their own portal group. image.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events