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Report on Time to Close for Alerts

Tyler Ford
Tyler Ford
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December 19, 2024

I want to generate a report on the average time to acknowledge and then close an alert that is generated within the Operations section of Jira. I cannot find a way to do this or a way to query these alerts to see what the average time they go unacknoledged to acknowledged and then to closed.

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Joseph Chung Yin
Joseph Chung Yin
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December 19, 2024

@Tyler Ford -

Welcome to the community.  Don't know if you had a chance to take a look at the following reference -

https://support.atlassian.com/jira-service-management-cloud/docs/reports-and-logs-in-operations/

Hope this helps to get you with a right start.

Best, Joseph Chung Yin

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