Report for how many time spent for a task

[Orkhan Hasanov]

We need a report, but we are unable to generate it. The report should show the time elapsed between the creation of a task and when it is resolved.

For example, there is a project called "Satinalma."
In this project, we have custom statuses.
The initial status is "New Request," and the final status is "Delivered."

We need to know the duration between the task creation and when it is moved to the "Delivered" status, as well as when it is canceled.
This report is not possible with the default reports or JQL.
We are using the "Status Time Free" plugin, but it doesn't calculate correctly.

This report is essential for determining how long employees are spending on a task and, based on that, how many tasks were resolved on time and how many were delayed.

Could you please assist us in generating this report? Additionally, it should be calculated properly from a specific date (for example, from January) rather than from when the plugin is applied.

[Orkhan Hasanov · Accepted solution]

We can use Status Time Free plugin

[Eduardo Anflor - MindPro]

Hi, @Orkhan Hasanov 

I believe this information is not available in Jira standard gadgets. If you are open to try a marketplace solution, I recommend Mindpro Insights. I work at Mindpro and this app was developed to be simple and easy to use so everyone can create dashboards and share the information.

Just to illustrate with a simple example, I created a dashboard and added the "Time in Status" and "Cycle Time" gadgets as you can see below:

When you move the cursor over the chart segments, the system shows you the time each issue takes to be completed, per month:

If you click on that segment, the system adapts the entire dashboard to reflect the filter, so you can easily play with the metrics and drill down your data as per your needs:

There are over 50 gadgets you can choose from (Project, Agile, ITSM, Custom). Dashboards can be shared internally with your team. If you use JSM, you can also share the dashboards with customers via the JSM Customer portal.

I hope that helps.

[Marc - Devoteam]

Hi @Orkhan Hasanov 

This is not an option.

The app starts using data the time its active in your instance.

You could reach out to the apps vendor/developer, to see if there is a solution they can provide.