We use Jira to work on incidents. The incidents enter us by email. If I solve an incident and move it to a completed state, I need that if the client answers me about that email we send, the incident will be reopened. Could it be done?
¡Sorry for my English!
yes. you can simply create an automation for this. you will also need to add a 'reopen' transition and you will want to clear the Resolution via a post function on the reopen transition. There are a lot of posts out there on this topic and there is good Atlassian documentation on how to edit workflows, post functions, automation etc. You might wish to search the docs
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