RegEx Help - Parsing Email

[Bryan Trummer - ReleaseTEAM]

Hello, my fellow community members,

I am running into a regex issue when trying to parse some information from an email - description of the ticket. I have tried a few things but keep getting errors. I was wondering if anyone has an idea on what to do for this:

The data I am trying to parse: This is how it appears when I do {{issue.description}} as I need to see how the data presents as it shows as a weird format from the email it comes from.

*First Name:* Bryan

All I want to do is update the custom field (First Name) with the text string that comes after *First Name:* (there is a space in between * B).

I am unable to get it to update the field or even generate anything in the log as it errors out. Here is my current regex for the edit field action:

{{issue.description.match\*First Name:\*\s+(.*)}}

Once this is resolved I will need to do the same thing for Email and phone number as well.

[Jim Knepley - ReleaseTEAM · Accepted solution]

Hi @Bryan Trummer - ReleaseTEAM and welcome to other people in the future.

Bryan and I took care of this offline. The input data wasn't as consistent as we had hoped, so the regular expression had to be adapted to match the different variations.