Recipient’s email address is on a suppression list

[Arthur Monnier]

Hi,

We have several customers with a noticiation alert "Recipient’s email address is on a suppression list", with mails @acdi-inc.com and @naxxum.net .

Where can I find the suppression list to whitelist them?

Thanks,

Arthur

[Tobias H]

Hi @Arthur Monnier and welcome to the community!

According to this article https://community.atlassian.com/t5/Jira-Service-Management-articles/Remove-email-address-from-suppression-list-in-JSM-Cloud/ba-p/2442322, you should do the following:

How to find out which email addresses are on Suppression list?
Project admins can use Customer notification logs page to find out more about undelivered customer notifications in the last 21 days. If a notification was undelivered due to email suppression list, you can easily identify it with the given below message:

‘Customer’s email address is on a suppression list. Resend invite from the Customers page.’

You just have to select Resend Invite next to the customer’s email address on the Customers page. And the email address is removed from the suppression list and invitation email is sent out.

Hope that works for you! :D

[Arthur Monnier]

Hi Tobias,

Thanks a lot for this quick answer. However, I don't have the "Resend invite" on affected users...

Cheers!

Arthur