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Recebimento de Notificação quando há interação no ticket pelo Cliente

Thais Monteiro
Thais Monteiro
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April 1, 2024

Olá, gostaria de saber como é possível eu (responsável e participantes) recebermos notificações de atualizações/retornos nos tickets pelos clientes?

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Ste Wright
Ste Wright
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April 1, 2024

Hi @Thais Monteiro 

Can I just clarify, are you an Agent (i.e an internal user) or a Request Participant (i.e an external user the ticket was shared with)?

And is this Company-managed or Team-managed?

Ste

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And in Portuguese, according to Google Translate...

Posso apenas esclarecer se você é um Agente (ou seja, um usuário interno) ou um Participante da Solicitação (ou seja, um usuário externo com quem o ticket foi compartilhado)?

E esse é do tipo Empresa ou Projeto de Equipe?

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Thais Monteiro
Thais Monteiro
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April 2, 2024

Olá Stephen

Sou agente (usuário interno)

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