RESOLVED tab, where it's coming from ?

[Ratom]

Hi,
I got very confused to see this RESOLVED tab on the right pane while viewing issue.
Where I can configure and remove it ?

I'm on CMP agile project.

Appreciate you help.

For some other projects I have ACTION tab for the same Jira Cloud instance ,  upon clicking on it I have pop up <From Automation> without any other details.

is this part of WorkFLow?

THanks

Ratom

[Mikael Sandberg · Accepted solution]

What you see next to the Done status is the resolution, this is what tells Jira if the item is closed or not. You should never create/use a resolution called unresolved/none, any issues that has the resolution field set to a value are considered as resolved. You can learn more about best practices using the resolution field in this KB.

The KB mention that you can use a workflow transition to set/change the resolution on existing work items. Another option is to use an automation to do this, that way you do not have to change the workflow.

[Mikael Sandberg]

One more thing to note, any time you add the resolution to a screen it will become a required field, so you should only add it to a screen that is associated with a transition to a done status and the user should be able to pick the resolution.

[Ratom]

Thanks Mikael, 
I've tested it, when I set Status = Done, I have popup windows to set resolution like below, I put something into both those fields and do SUBMIYT RESOLUTION and after this I still have it UNRESOLVED.

I will check all WorkFlow details , that might be the problem.

[Ratom]

Not sure if I can accept answer from multiple people, or can do only single. 

All info is super valuable for my experience.

Thanks again

[Mikael Sandberg]

As outlined in the KB, you should never use Unresolved/None as a resolution. And if you get a screen and select the resolution and it is still set to Unresolved after that then you most likely have a post function on the workflow that sets it. Post functions will aways overrule anything that you select on a screen.

Yes, you can accept multiple answers, it is not limited to just one. 

[Mikael Sandberg]

Looking at the attached screenshot you are not selecting the resolution, the field Final Resolution is just a custom field and not associated with Resolution. The resolution field is a single-select dropdown field and would be marked with a red asterisk indicating that it is required. So you should check your workflow for a post funtion.

[Ratom]

Thanks Mikael.
I've checked my WF, there is not any post function.
When user select status = DONE, he gets resolution screen where he type something in 2 windows and click SUBMIT RESOLUTION.
After this Status =DONE, and the right  we have NOT YET RESOLVED.

Is it by design to make user select resolution from that drop down ? My users just want to mark it = DONE. I will check all options again

Thanks
Ratom

[Mikael Sandberg]

If you do not want the user to select the resolution then remove the resolution field from any screens that the user have access to and then add a post function that sets it. Here is an example of what it looks like in both the old and the new workflow editor.

[Joseph Chung Yin · Accepted solution]

@Ratom 

To supplement what @Mikael Sandberg stated, "Unresolved" is the default internal representation of NULL value for the "Resolution" field"

From the image that you shared, it means that when your issue's status changed to the terminal status (i.e. DONE), your WF transition is not setting the value for the Resolution field at all.  This is a problem because, the Resolution field population is always controlled via the WF transition to the terminal status.

It needs to be fixed.  

Hope this helps.

Best, Joseph Chung Yin

[Ratom]

Thanks Joseph, 
I'm going to dive into it !!!  This is most likely caused the problem.

In my client Instance we have to many projects + PM'ers who setting their own WF, custom fields, etc.. This happened when we added new custom field for whole instance, which require to manipulate screens and change screen schemas.

Thansk to all again

Ratom

[Ratom]

re:   "Unresolved" is the default internal representation of NULL value for the "Resolution" field"

I put some values into both field of Resolution pop-up, so something is not right.

I will try to kill this pop-up completely , do you think it's possible.?

[Ratom]

Thanks Joseph again,

re: <your WF transition is not setting the value for the Resolution field at all>

I've checked my WF,  there is no option to set any default for RESOLUTION type, how It can be  fixed?

[Murat Seven · Accepted solution]

Hi @Ratom

Adding to Mikael's suggestions.

Let me walk you through the most commonly used method for setting the Resolution field.

First, go to the Workflow page (Settings → Issues → Workflows). Here, you can set the Resolution field to a fixed value. For example, for the "Done" status, you can set the Resolution value to "Done." To achieve this, you can use a Post Function in your workflow.

For more details: 

To prevent users from editing the Resolution field:
If you have a single screen for your issue type, go to: <baseURL>/secure/admin/ViewFieldScreens.jspa
Click Copy next to the default screen and rename it (e.g., <ProjectKey>/<IssueType>Edit Screen).
Click Configure on the newly created screen and remove the Resolution field.
Then, go to Project Settings → Screens (https://<baseURL>/plugins/servlet/project-config/<projectKey>/screens) and click Edit for the required issue type.
Finally, click Associate an issue with a screen and select the newly created screen for the Edit issue screen.
This setup will ensure the Resolution field is automatically set and prevents users from manually editing it.

ACTION tab:

The Action button displays both self-reflecting transitions in the workflow as well as manual trigger automations.

the self-reflecting transitions now appear under the Actions menu instead of the workflow transitions menu. The example below shows two types of self-reflecting transitions in a simple workflow and how they appear in the Actions menu.

If the answer helps, please accept the answer.

 Best regards,

Murat Seven

[Ratom]

Thanks Murat, I will test it.
Not sure if I can accept answer from all you, or can do only single. -)

is this option by Project level?

for project in question I have this WF, which is very generic, but I need to learn how to check default value for Resolution. looks very generic.

All info is super valuable for my experience.

[Ratom]

Thanks , I've added POST To set   Resolution = DONE.