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RESOLVED Status values are duplicated.

박성민_학해_ January 22, 2024

The status value is duplicated in the filter condition.
Why are there confusingly similar status values?
I want to remove one, how do I go about it?

 

The description of each status value is as follows.

1. RESOLVED: A resolution has been adopted and is awaiting confirmation from reporters. This is where the issue is reopened or closed.


2. RESOLVED: Automatically created in Jira Service Management during workflow import.

 

same status.png

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John Funk
Community Leader
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January 22, 2024

Hi @박성민_학해_ 

This is probably because it is picking up multiple statuses from your Team-managed projects because technically those are different statuses within Jira. If you try just using a single project rule, that might cut down on the values shown. 

박성민_학해_ January 23, 2024

Hi,

@John Funk 

Thank you for answer. :)

Like John Funk likes this

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