Problem with status transition in automation

[Andrey Ivanov]

Hello everyone, we recently moved to DC from Cloude, there is one automation that works like this. The user creates a task. A person answers it, it goes into the status “Waiting for a response from the client”, when the client (that is, the one who started this task) responds, then it goes back to the status Open, the problem is that it goes into the status “Waiting for a response from the client” , but back to "Open" there is no

No transitions to specified status could be found for issues (with current status):

SD-12749 (Ожидает ответа клиента - 12693)

[Kseniia Trushnikova]

Hi @Andrey Ivanov,

Check if the project workflow has a transition from "Waiting for a response from the client" to "Open". If this transition exists, set the checkbox "Bypass workflow conditions and permissions" in the Transition issue action:

Perhaps, the rule actor has no access to this transition.

[Andrey Ivanov]

Thank you very much for your answer, but it didn't help

[Kseniia Trushnikova]

@Andrey Ivanov, try to create a new transition between these two statuses without any conditions and validators. Will the rule work with the new transition?

[Andrey Ivanov]

I have already deleted the old transition and created a new one, there are no conditions or validators, I will think further