Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Pre-Built Instructions in Description field in JSM portal

Ben Weisman
Ben Weisman
Contributor
September 11, 2023

Can I have unique pre-built instructions within the description field for each request type in a JSM portal?

Answer
Watch
Like Be the first to like this
248 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
September 11, 2023

Hi @Ben Weisman ,

you can present instructions for each field displayed to the customer by going to Project settings > request types, click on the request type then click on the field in the form view. There you can enter the desired instructions.

IMG_2578.jpeg

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events