Postman admin user can but agent don`t have permission to create issues in this project
Hello Everyone,
I would like to ask you for help.
The plan is that the company that uses Jira Service Management will provide us with a user that we will use in our internal helpdesk application via REST API to report problems to their system and then verify the status of the ticket.
I created a test account and I’m working on integration, but I have a problem with creating a user who could create new issues using the API. I’m testing everything in Postman, when I use a user (for example: admin) who is an administrator (the one who created the test portal), I can create an issue (login: email, pass: generated token as in the screenshot). But when I want to use a newly created user (for example: user1) who is an agent to create an issue using Postman, I get a message: You do not have permission to create issues in this project. It doesn’t matter if I enter a token as a password for this user or if I enter a password that is used for the portal. I logged in with this second user1 to the mobile application and from there I can normally create issues and I have access to all tickets.
I can create an issue as admin user (Postman authorization below). When I change admin user to user1 I get: You do not have permission to create issues in this project
Users in project TestDesk:
I don’t know why the email: exampleUser@gmail.com is not displayed for the second user. But I normally log in with this email to the application.
I would be very grateful for your help because I have run out of ideas.
Regards
Michael