Portal Request type that sends to external email

[Ismael A. Justiniano]

Good day everyone!  New to Jira and actually love it's robustness and versatility.  So here is my question.  We have an msp that handles our tier 1 and 2 issues.  I want to configure a request type, when the "submit" button is hit, emails to the MSP's email address that makes a ticket on their end without making one on our end.  I've looked at automation and a few other things, but being that i'm new and i'm trying to make this a quick turn around i've decided to come to the community. 

Thanks!

Ismael

[Mikael Sandberg]

Hi @Ismael A. Justiniano,

Welcome to Atlassian Community!

You can do this with automation, all you would need is one that checks when the request is created what request type it is and if it is, lets say, external then send an email with all the information to your msp, and then delete the request. Something like this would do it:

 

[Ismael A. Justiniano]

My request type condition isn't showing... how would I make that available?

[Mikael Sandberg]

Is the request type the last one you created? Automation does sometimes have an issue seeing that last created request type, you could create a new one or use a JQL condition instead which would look something like this:

"Request Type" = "My request type"