Hi, if a Service Desk Agent changes a ticket to the status Pending, I want the Pending Reason field to be filled in as a mandatory field by the agent. I haven't found a way to add this to the workflow or transition yet.
In a similar way when changing a ticket to Status Resolved. Then the resolution reason has to be selected.
Can anyone help me? Thanks! Regards Sonja
There are several plugins that have "fields" required in the validator section.
You can add validator using scriptrunner to make this field mandatory on that specific transition
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