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Pending Reason should be mandatory when moving to status Pending

eperi
eperi October 30, 2019

Hi, if a Service Desk Agent changes a ticket to the status Pending, I want the Pending Reason field to be filled in as a mandatory field by the agent. I haven't found a way to add this to the workflow or transition yet.

In a similar way when changing a ticket to Status Resolved. Then the resolution reason has to be selected.

Can anyone help me? Thanks! Regards Sonja

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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October 30, 2019

There are several plugins that have "fields" required in the validator section.

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Dominik Žarković
Dominik Žarković October 30, 2019

You can add validator using scriptrunner to make this field mandatory on that specific transition

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