We would like to see an improvement on the way parent tickets are created and handled.
It would be hugely beneficial to have some unique identifier when a ticket is made the parent, to allow for easier reporting on the associated linked child tickets.
Essentially a ticket could be marked as the parent > All children tickets linked > Children pick up the attributes of the parent > Resolution details are cascaded to Children and closed.
When reporting it would then only pick up the Parent ticket as a sole issue.
Please share your thought, views, suggestions etc...
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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