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We would like to see an improvement on the way parent tickets are created and handled.
It would be hugely beneficial to have some unique identifier when a ticket is made the parent, to allow for easier reporting on the associated linked child tickets.
Essentially a ticket could be marked as the parent > All children tickets linked > Children pick up the attributes of the parent > Resolution details are cascaded to Children and closed.
When reporting it would then only pick up the Parent ticket as a sole issue.
Please share your thought, views, suggestions etc...