Option field in approval step

[Shanara Sadeque]

We have a workflow which has an approval step. The approvers click the approve button via email/customer portal as they dont have access to Jira. As part of the approval, the approver needs to also provide some information. 

Currently we just ask the approver to leave a comment in the ticket with the required information. However, this has resulted in incorrect information being provided.

Is there a way to add an option field to the ticket which the approver has to select during the approval step and how do i make this field appear in the approval email they receive? 

[Kris Dewachter]

Hi @Shanara Sadeque ,

As far as I know, there is currently no possibility to include custom fields or even the comment field in the approval process.

Best regards,

Kris