The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hello!
I have a new project and we need to a automation for open issue by email.
In this automation, a specific word in the email body determine a specific queue.
for example
If in the email body had the inforamtion "We need a new COMPUTER, so the queue will be IT
but if the email body had the infromation "We need a new VOIP, so the queue will be Telecom
I need something to read the email body to define who will be the queue.
This is prossible in JIRA service desk or using some APP?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events