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I have a new project and we need to a automation for open issue by email.
In this automation, a specific word in the email body determine a specific queue.
If in the email body had the inforamtion "We need a new COMPUTER, so the queue will be IT
but if the email body had the infromation "We need a new VOIP, so the queue will be Telecom
I need something to read the email body to define who will be the queue.
This is prossible in JIRA service desk or using some APP?