Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Open issues for specific word in the email body

I have a new project and we need to a automation for open issue by email.
In this automation, a specific word in the email body determine a specific queue.

for example

If in the email body had the inforamtion "We need a new COMPUTER, so the queue will be IT

but if the email body had the infromation "We need a new VOIP, so the queue will be Telecom

I need something to read the email body to define who will be the queue.

This is prossible in JIRA service desk or using some APP?

1 comment

Hi Valéria, 
You can create a Automation to identify the word in description or in summary, I really recommend you to use this option from Summary or add # as a rule to new request, for example #VOIP ou #COMPUTER in your description to avoid problems about multiple words in your request, for example, ˜I need to configure a voip in my computer"

Screen Shot 2018-07-03 at 11.39.17.png


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events