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Open issues for specific word in the email body

Hello!
I have a new project and we need to a automation for open issue by email.
In this automation, a specific word in the email body determine a specific queue.

for example

If in the email body had the inforamtion "We need a new COMPUTER, so the queue will be IT

but if the email body had the infromation "We need a new VOIP, so the queue will be Telecom

I need something to read the email body to define who will be the queue.

This is prossible in JIRA service desk or using some APP?

1 comment

Hi Valéria, 
You can create a Automation to identify the word in description or in summary, I really recommend you to use this option from Summary or add # as a rule to new request, for example #VOIP ou #COMPUTER in your description to avoid problems about multiple words in your request, for example, ˜I need to configure a voip in my computer"

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

Screen Shot 2018-07-03 at 11.39.17.png

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