Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Open issues for specific word in the email body

I have a new project and we need to a automation for open issue by email.
In this automation, a specific word in the email body determine a specific queue.

for example

If in the email body had the inforamtion "We need a new COMPUTER, so the queue will be IT

but if the email body had the infromation "We need a new VOIP, so the queue will be Telecom

I need something to read the email body to define who will be the queue.

This is prossible in JIRA service desk or using some APP?

1 comment

Hi Valéria, 
You can create a Automation to identify the word in description or in summary, I really recommend you to use this option from Summary or add # as a rule to new request, for example #VOIP ou #COMPUTER in your description to avoid problems about multiple words in your request, for example, ˜I need to configure a voip in my computer"

Screen Shot 2018-07-03 at 11.39.17.png


Log in or Sign up to comment
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

371 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you