I have a new project and we need to a automation for open issue by email.
In this automation, a specific word in the email body determine a specific queue.
If in the email body had the inforamtion "We need a new COMPUTER, so the queue will be IT
but if the email body had the infromation "We need a new VOIP, so the queue will be Telecom
I need something to read the email body to define who will be the queue.
This is prossible in JIRA service desk or using some APP?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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