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One member of a group doesn't receive notification e-mail in JSD

Arno Jansen
Arno Jansen May 3, 2020

Hi,

I made a new group of team members for JSD support. One member doesn't receive a notification e-mail when a new ticket has been created. In the noticification scheme I added the group. In the notificiation helper all seems fine, the user should be getting notifications, but still he doesn't. 

 

I can't find out, why one member of the group doesn't receive the notificiation.
What can I do more to check?

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Patricia Francezi
Patricia Francezi
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May 3, 2020

Hi @Arno Jansen 

Have the member of the group checking his profile to verify if there is any option 

http://yourinstance.atlassian.net/secure/ViewPersonalSettings.jspa

 

image.pngMore info here

https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/

If you need more help, just mention me, I will check :)

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