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Once i submit the Incident Assignment Group field is filled with Service Desk

Hi

Once i submit the Incident Assignment Group field is filled with Service Desk as per the Status change that is changing to Different different Group names but i want to put that field Read Only.

so that user will not change the field manually.

Please find the attached screenshot for your reference.

 

14.PNG

 

I want to put the field is Read Only so that it will set that value as per the Status

Is it possible in Jira Service Management.

Thanks,

2 answers

0 votes
Trudy Claspill Community Leader Dec 05, 2022

This post appears to be a duplicate of another post made on Dec. 3, and that other post already has responses.

https://community.atlassian.com/t5/Jira-Service-Management/Once-i-submit-the-Incident-Assignement-Group-is-auto-filled-with/qaq-p/2207673

@Sreenadh There is no need to post your question in multiple locations. Find the Questions forum that corresponds to the product you are asking about and post the question just once.

@Trudy Claspill 

Sure, i will not going to repeat the same question.

Thanks,

@Sreenadh Are you saying you want the issue status to directly change the Assignment Group field?

Hi @Bailey Hecksel 

No Once i create the Incident i want to put the Assignment Group field is Read only.

Thanks,

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