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Notifications for all user under organization

Good morning, we have implemented the JIRA service desk with few organizations. All users at this moment are receiving the notifications for each ticket that any user under the same organization create. Exist any possibility just to send an email for the user who create the ticket?

 

regards,

 

Rodrigo Haim

2 answers

5 votes
Jack Brickey
Community Leader
Community Leader
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Mar 23, 2018 • edited

for Cloud... (server details may vary)

project > project settings > customer notifications ... disable the organization added notification rule

 

org-disabled.png

what about data center?

Like Christian Sprenger likes this

We faced similar. Probably your case is fixed already but if anyone figures the same, I'd like to add what we did.

We received complains that everyone receives a mail of anything. But Agents did not receive mails if the Reporter commented their tickets.

Under *Admin -> Applications -> JSM Configuration -> Notification* we *enabled* both System and Customer notifications

JSM1.png

 

Then, under *Customer notifications* on every project, we *disabled* every rule

JSM2.png

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