Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Notifications for all user under organization

Good morning, we have implemented the JIRA service desk with few organizations. All users at this moment are receiving the notifications for each ticket that any user under the same organization create. Exist any possibility just to send an email for the user who create the ticket?




Rodrigo Haim

2 answers

5 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 23, 2018 • edited

for Cloud... (server details may vary)

project > project settings > customer notifications ... disable the organization added notification rule



what about data center?

Like Christian Sprenger likes this

We faced similar. Probably your case is fixed already but if anyone figures the same, I'd like to add what we did.

We received complains that everyone receives a mail of anything. But Agents did not receive mails if the Reporter commented their tickets.

Under *Admin -> Applications -> JSM Configuration -> Notification* we *enabled* both System and Customer notifications



Then, under *Customer notifications* on every project, we *disabled* every rule


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events