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New request type isn't showing in Assist (slack)

Jim Burger
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May 8, 2023

I've added a new issue & request type and associated a form with it, and have added the request type to those in the Chat settings, but I'm not seeing the new request type when a ticket is created (in the drop-down shown)

Are there other steps or settings I am missing here?

3 answers

4 votes
BG Pantaleon July 7, 2023

Any update on this? I am experiencing the same issue.

0 votes
Jenny Severin April 18, 2024

I am not sure if this will help, but new request types need to be added from the service project (not Slack).  In the JSM project, go to Channels, Chat and then Configure.  

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/  

I have some request types with forms (forms are not integrated with Slack today JSDCLOUD-11678 ) so I had to make sure that the Summary field was in the request type (not a linked field from the form) so that users would still be able to submit the ticket via Assist. 

If they do submit a request in Slack Assist, I created an automation rule that adds a comment with the URL link back to the ticket so that they fill out the FORM required.  

jira project request.jpg

form.jpg

0 votes
Blake E April 17, 2024

same - one project works fine, other is ignored (since I've migrated them both over to JSM from halp..)

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