New billing engine Feb 2024

[Nisarg]

I got an email from Atlassian that says

"During migration, sites will be moved into billing accounts based on their unique set of contacts and all existing technical and billing contacts will become billing administrators with equal roles and permissions.

Meaning, that sites with different billing and technical contacts will not be manageable under a single billing account – each combination of contacts will be migrated to a unique billing account.

To avoid any issues post‑migration, review and organize your contacts to align into this new account structure, so the correct contacts are associated with the right billing accounts and the right product subscription."

We currently have different a billing contact than the technical contact - what do we need to do to avoid multiple billing accounts?

Why the need to create a new billing account for each combination? Which one will have all of our products? This is so confusing!

[Richard Scholtes]

This is just relevant for customers with more than one site (e.g. example1.atlasssian.net and example2.atlassian.net). If those two sites had different billing contacts the update would give them each a different billing account.

Single sites only have one combination of billing and technical account.

That's just a notification for the constellation that someone is technical responsible for multiple sites and those sites have different billing accounts for example.

[Nic Brough -Adaptavist-]

That's a much better answer than I was going to give!

This is only an issue for people who have multiple products or sites with different contacts.

If, for example, someone had two products where Alice is the technical contact for both, but Bob was the billing contact for one, and Charlie the billing contact for the other, then they will end up with two separate billing accounts.

They would need to change the billing contacts on one or both accounts, either making Bob or Charlie the only billing contact for both, or adding them both to the other product.