My field Request Type is not appearing in my Dashboard I created

[francesca.surraco]

 I have a field Request Type in my Service Desk that has 15 selection options. When attempting to use this field in Dashboards solely "irrelevant" is appearing. 

[Dave Mathijs · Accepted solution]

Hi @francesca.surraco welcome to the Atlassian Community!

Interesting question. I just tried to reproduce the issue. Unfortunately, It seems that the (Customer) Request Type cannot be chosen as value for the X or Y axis in a two dimensional filter statistics gadget.

There's an open suggestion for it: https://jira.atlassian.com/browse/JSDCLOUD-13976

[francesca.surraco]

thank you for the confirmation. This is really unfortunate as this prevents us from fully using JIRA dashboards for operational reporting.

[Dave Mathijs]

I understand, you can use the request type in other gadgets though.

If my answer helped you, thanks to confirm by clicking the green Accept answer button.

[francesca.surraco]

@Dave Mathijs Do you mind clarifying what other gadgets can be used? I haven't been able to use the field successfully in other gadgets I have tried and a comment on the ticket you shared suggests the same

[Dave Mathijs]

@francesca.surraco The Filter Results gadget for example allows you to add the 'Request Type' in the Columns to display