My SLA is not working

[shivani shirguppi]

[Walter Buggenhout · Accepted solution]

Hi @shivani shirguppi,

There is an error in your JQL in the second screenshot. It says:

Issuetype = "Net new page" AND Issuetype = "Update existing page"

That will never work as an issue type can only have one type. You should be able to solve this by replacing your filter with either of these options:

Issuetype = "Net new page" OR Issuetype = "Update existing page"

or:

Issuetype IN ("Net new page", "Update existing page")

Hope this helps!

[shivani shirguppi]

Thank you @Walter Buggenhout 

[Ste Wright]

Hi @shivani shirguppi 

What happens when an issue is created with this SLA?

And do the issues raised match the JQL you've entered - i.e a Net New page or Update Existing page? As only these issue types have a target, all other issues are currently listed as "no target" on the second screenshot so would be NULL.

Ste

[shivani shirguppi]

@Ste Wright when the issue created it will be in 'Open' status and next status is 'Keyword Suggestion' I want to configure SLA where it should start counting in 'Open' status and stop when moved to 'Keyword suggestion' status. But the SLA is not starting the counting when issue is created or it is in open status

[Ste Wright]

Is the issue you created one of the 2 issue types I mentioned?

Ste