Moving tickets between two service projects

[Shey Al]

Hello,

I've read several posts here that discuss moving service project issues to dev/software projects, and I see that the recommended action for that is 'don't'.

However, I've been unable to find any discussions about moving issues between two service projects without breaking the communication with the customer. 

Use cases would be where an unfamiliar user submits an issue via the devops service desk for a service that is owned by IT. Is that possible? If it is, is that as problematic as moving to software projects? Are there different paradigms recommended to achieve the goal of rerouting users to the appropriate service desk?

Thank you for your time.

[John Funk · Accepted solution]

Hi Shey- Welcome to the Atlassian Community!

that shouldn’t be a problem for the customer. But you would want to add the customer to the project role in the project. You are moving the issue to, if they’re not there already.

Just do a move action on the issue to move it from one project to the other project. But it certainly easy enough to do a test to make sure that works out first.

[Shey Al]

Thank you!

[John Funk]

You’re welcome!