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Migrating data from ManageEngine (Support Center Plus) to JSD

Ekaterina Fedosova
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September 19, 2018

Hello,

We are looking for a best way to migrate data from ManageEngine (Support Center Plus) to Jira Service Desk. We can export data from SC+ to csv or excel files, but we also want to keep all attachments. SC+ support was not able to help us to resolve that problem. Maybe there is an app exist that was developed for that migration? Or maybe somebody had an experience of migrating data via API?

 

Thanks,

Kate

1 answer

1 vote
Keri
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 26, 2018

Hi Kate, 

 

Welcome to the Atlassian Community! We don't have a dedicated importer from Support Center but you can import attachments through CSV import in Jira, you'll just need to specify where the attachments are located.  If you can download them from Support Center then you should be able to upload them back into Jira. 

Our Importing from CSV documentation shows how you would update the CSV file to do this: 

You can attach files to issues created from your CSV file. To do this, specify the URL of your attachment in an 'Attachments' column within your CSV file.

Assignee, Summary, Description, Attachment, Comment
Admin, "Issue demonstrating the CSV attachment import", "Please check the attached image below.", "https://jira-server:8080/secure/attachment/image-name.png", "01/01/2012 10:10;Admin; This comment works"
Admin, "CSV attachment import with timestamp,author and filename", "Please check the attached image below.", "01/01/2012 13:10;Admin;image.png;file://image-name.png", "01/01/2012 10:10;Admin; This comment works"

(info) URLs for attachments support the HTTP and HTTPS protocols and can be any location that your Jira server must be able to access. You can also use the FILE protocol to access files in the import/attachments subdirectory of your Jira home directory.

 

You can read the full information here: Importing data from CSV

 

Cheers, 

Keri

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