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Make domain as customer domain

adginfotech
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April 1, 2024

We have some email domains that are actually Portal only customers. But the JIRA migrator tool keeps transferring them as Users.  I can make them as not trusted domain but then I will have to modify the email address and then the customers will not have access

 

Can anyone tell me how to ensure the email domain is recognized as a portal only customer and not as a user?

 

Thanks

Sundar

1 answer

1 vote
Stephen Wright _Elabor8_
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April 1, 2024

Hi @adginfotech 

Is this a Server > Cloud migration? If yes, are they customers in Server?

This page has some good information on migrating customers: https://support.atlassian.com/migration/docs/migrate-jira-service-management-customers/

Is your migration working differently to this?

---

If this is a different migration (eg. other ITSM tool > JSM), you want to ensure when migrated in the users are provided access to the role "Jira Service Management - Customer"

You can set this per Group also. If you select a Group, there should be an option on the right-hand side to "Edit group's access". In the next screen is a tab for "Customer access" - add the Group in here.

See more information on Groups on this page: https://support.atlassian.com/user-management/docs/edit-a-group/

Ste

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