Long Service Desk Request form options?

[ice color]

Some of our Service Desk requests are too long. There is no option to save mid way and come back to edit and submit the form in Service Desk. There is no option to spread the questions on the Service Desk request on to multiple pages either.

Our customers are getting frustrated with this. Are there any solutions to this? Does anyone use a custom survey that spreads out to multiple pages and submit a Jira ticket through REST API?

[Jack Brickey]

You could consider using an attachment form. However if your customers are frustrated at the length of the questionnaire then I would revisit that and see if every question is absolutely required. 

[Alexey Matveev]

You can develop an application and submit requests through Jira Service Desk Rest Api. You can find more info here:

https://developer.atlassian.com/cloud/jira/service-desk/rest/

But what exactly takes long time currently? Does the portal loads long or when you submit a request it takes long? Do you have any add-on configured? How many users work in your Jira instance? How many tickets do you have in your Jira instance? What is your Jira version?

[ice color]

The form is long because we have several fields/questions on the request.

[Alexey Matveev]

ah, you mean long in size (I though long time). I got it :) Yes, you can use Jira Service Desk  Rest Api to develop your own application or look in the marketplace maybe there is an add-on available.

[Alexey Matveev]

Or maybe you can make a status called Draft. And then a user could submit a request with few data as possible. And then he could fill all the required data during the draft status. After it the user could move the issue to another status.

[ice color]

User (Customer) does not have access to Jira. Customer has access to Service Desk only.

[Alexey Matveev]

Ah, that is right.

[ice color]

I need to learn out how to create the form like this to generate a json file and then use Jira api to create a ticket. Not going to be easy :(

Thanks Alexey