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We run JIRA Service desk for our school's helpdesk. We log warranty jobs to our supplier, and they email us back with updates that create a new issue in JIRA. I am wondering how I can automate it in a way where the new update comes in. It would find the job number in the summary and the serial number of the product in the description and then link the job update with the original job and then close the update ticket.
Does this make sense?