Linking Confluence Pages (e.g. KB Articles) to JSM Asset Objects (Configuration Items)?

Josh
Contributor
March 21, 2024

Hello!

Is anyone aware of configurations or Marketplace apps that can allow Confluence pages to be treated like an inbound reference (or similar concept) to an Asset object?

Linked Confluence Pages.png

This is the opposite scenario to the recently released EAP/Beta for displaying assets on a Confluence page. Instead of showing assets on a Confluence page, the thought would be to display Confluence page links on an asset object. This could enable some different scenarios:

  1. Conducting an impact analysis when an object is changed (e.g. software application) - which Confluence pages need to be updated?
  2. More easily searching Confluences pages related to an object - what troubleshooting articles are available for this model of copier/printer?

4 answers

3 votes
Zino Birger
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October 4, 2024

Any updates on this topic?

2 votes
OMAR MOHAMED AHMED MOHAMED FATHY
Contributor
December 4, 2024

do we have any update on this topic

2 votes
Josh
Contributor
March 21, 2024

For some extra context, other ITSM tools seem to have this functionality:

  1. BMC Helix
  2. ServiceNow
    1. find_real_file.png
    2. find_real_file.png
william_huber
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March 27, 2024

I am also interested in this.  :)

0 votes
Davide Manzella
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February 28, 2025

I am interested in such a feature too

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