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Linking Confluence Pages (e.g. KB Articles) to JSM Asset Objects (Configuration Items)?

Josh March 21, 2024

Hello!

Is anyone aware of configurations or Marketplace apps that can allow Confluence pages to be treated like an inbound reference (or similar concept) to an Asset object?

Linked Confluence Pages.png

This is the opposite scenario to the recently released EAP/Beta for displaying assets on a Confluence page. Instead of showing assets on a Confluence page, the thought would be to display Confluence page links on an asset object. This could enable some different scenarios:

  1. Conducting an impact analysis when an object is changed (e.g. software application) - which Confluence pages need to be updated?
  2. More easily searching Confluences pages related to an object - what troubleshooting articles are available for this model of copier/printer?

1 answer

0 votes
Josh March 21, 2024

For some extra context, other ITSM tools seem to have this functionality:

  1. BMC Helix
  2. ServiceNow
    1. find_real_file.png
    2. find_real_file.png
william.huber
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March 27, 2024

I am also interested in this.  :)

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