Knowledge base suggestion do not show up on summary field

[Alain Vertefeuille]

Hi,

I implamated JSM and created project 'Support Informatique' (SI) and associeted KB succesfully from confluence.

Help center research field suggest help page from the KB (confluence) correctly.  However, when I open a new ticket the summary field do not show up any suggestion.  I cannot figure out why?

Also, Help center research field still suggest me demand form even if I desactiveted all of them under th KB seting project "autorize suggestions"

[Mark Higgins]

Hi @Alain Vertefeuille 

Welcome to the comunity.

To put a picture to @Aaron Geister_Sentify response:

If you have linked a space, then it may be permissions on your Confluence space?

Hope this helps

Mark

[Aaron Geister_Sentify]

Thanks @Mark Higgins for the assist here. Great add to show a picture. 

[Alain Vertefeuille]

Thanks @Aaron Geister_Sentify and @Mark Higgins for your answers

I think setup is fine but my 2 problems remain. 

1. When I open a new ticket the summary field do not show up any page suggestion which appears to be the standard behavior. 
2. Help center research field still suggest me demand form even if I desactiveted all of them under th KB seting project "autorize suggestions"

[Aaron Geister_Sentify]

@Alain Vertefeuille Welcome to the community. 

In JSM configuration in project settings > Knowledge base, did you map request types to KB articles?

That should help with suggestions that populate form the summary so there are random articles populating. 
Also, at the Help Center portal are you able to search for articles there. If not, you should map the Confluence KB space to the JSM project. 

Here is tutorial from Atlassian 
Using Confluence and Jira Service Management Together (atlassian.com)