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Knowledge base articles visible in the customer portal

Benjamin Buchwald September 10, 2024

Hello everyone,

we are using Jira Service Management and want to create some knowledge base articles for our customers.

Now I found out that some of our articles are visible in our portal forms. (screenshot attached)

How can I disable this? Not every article is displayed, but I can't find the difference?

Kind regards,

Benjamin

1 answer

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Benjamin Buchwald September 10, 2024

kb.JPG

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