Knowledge base articles visible in the customer portal

[Benjamin Buchwald]

Hello everyone,

we are using Jira Service Management and want to create some knowledge base articles for our customers.

Now I found out that some of our articles are visible in our portal forms. (screenshot attached)

How can I disable this? Not every article is displayed, but I can't find the difference?

Kind regards,

Benjamin

[Benjamin Buchwald]

[ヴァリエンテ フロリアン_Florian Valiente_]

@Benjamin Buchwalda bit late but you have categories turned on for your knowledge base. turn that off and they should not appear

https://confluence.atlassian.com/jirakb/how-to-list-all-knowledge-base-articles-on-the-portal-1167731504.html