Job approval from user not in the system

[Frank Aceto]

My organisation has a number of managers which can approved access to systems for employees they are responsible for.  These managers do not consume an Atlassian license.  Can new 'systems access' jobs requiring a managers approval who does not consume an Atlassian license be configured to review and approve jobs via email or weblink? 

[Ste Wright]

Hi @Frank Aceto 

Sure - users which are customers (who do not require a license) can approve requests.

You could...

• Use Automation to set the Approver(s)
• Notify the Approver(s), either via Customer Notifications or Automation

...then, the managers could be provided a web link to the ticket on the portal, where they can choose to approve or reject the request.

There's also some alternative options using email, Slack, or Teams - check out this help page: https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/

Ste