Please contact Atlassian Support (https://support.atlassian.com) to file a formal support ask for direct assistance.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
I suggest you log a support request in Atlassian's JSM support portal.
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Added the Atlassian tag to this thread, they should get back on this same thread.
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