Jira admin has left the organisation

[Dave Gibbs]

I have taken over management of a team using free Jira. The previous manager set only themself as a site admin, and has now left; now when I go to https://admin.atlassian.com/ I am invited to create a new organisation. 

All the guidance I have found, relating to changing roles, depends on there being other admins already. We do not have that, just users. 

I have tried to change my own access through my account settings (which, predictably, didn't work). 

I am reluctant to create a new organisation if there is any other way to transfer admin rights. Any help gratefully received! 

[Ollie Guan · Accepted solution]

Hi @Dave Gibbs ,

I have requested assistance from Atlassian Support to resolve your case.

[Tuncay Senturk]

I'd suggest raising a ticket to Atlassian support (https://support.atlassian.com/contact/) 

[Dave Gibbs]

I tried - it doesn't recognise our URL!

[Andy Heinzer]

Hi @Dave Gibbs I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1093095

Someone from our support team should be able to reply to you there with some more information.

Andy

[Dave Gibbs]

Thank you ever so much, Andy - I've been contacted by support and the wheels are in motion.