Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,587
Community Members
 
Community Events
165
Community Groups

Jira Service Desk v7.2 - Tickets resolving themselves and transferring

We are finding tickets to be randomly resolving themselves.  The last ticket log has random letters or a full stop. This has been going on for a while now. 5 tickets a week perhaps.

There is no common denominating factor. In addition some are transferring across to different team members.

Anyone come across this?

1 comment

Are you using any out of date or unsupported addons? 

Comment

Log in or Sign up to comment
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

302 views 0 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you