Hi to All, I am new to Jira and am working to stand up Jira Service Desk for my Org. I have a question regarding the Product categorization and the Organizational categorization, specifically, how can I edit the predefined lists that came with my project template? And, can I create routing rules based on the categories and sub-categories that are selected from the drop down. I'd like to use one template for multiple departmental requests including requests that go to IT, Auditing, and Accounting, and I'd like the routing rules to be a function of the categories that are selected. Any help would be appreciated.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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