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Jira Portal Access

Adam Taylor April 17, 2024

Hello,

We have recently amended a customers permissions and giving them access to our Confluence system as a guest so they can only view a single space and make changes tothat space. That has worked however, they can no longer view tickets they are raised within the portal under their organisation. They currently have the following permissions:Screenshot 2024-04-17 092859.png

But they are getting the below in the portal. 

 

Screenshot 2024-04-17 092956.png


Am i missing a permission here?

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 17, 2024

Hello @Adam Taylor 

Is there an error message displayed on the screen the customers are seeing? If so, the image you provided is incomplete.

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