Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

JSM: "Approvers" System Field does not show users for certain Service Desk Agents

Jan Westphal March 27, 2024

Hello,

we are currently facing an issue where newly added agents can't see user options in the "Approvers" system field.

The new agents have the same permissions based on the same project role as other agents which are able to see the users when using the field. Basically the new agents are identical to the old ones but behave differently.

Can the problem be related to the identity provider (Azure AD) we are using?

Best regards,
Jan Westphal

1 answer

1 accepted

3 votes
Answer accepted
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2024

Hi @Jan Westphal 

do the new agents have the same groups? 
Could you check if the new agent has the global permission to browse users? 

You could also check this permission with the permission helper: https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Jan Westphal March 27, 2024

Hello  @Kai Becker

you were spot on. The global permission to browse users was missing.

Thank you very much!

Like # people like this
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2024

Glad I could help :)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events