JSM is not creating email randomly.
David Guetta
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We are using JSM for 6 months now. All good. Tickets are being created and updated on regular basis, but we notices that some Email requests sent from our customer are not creating JSM tickets.
The logs (connectivity and audit) don't show any error.
The customers' emails and recipients are configured in JSM and have already created tickets successfully via email requests.
Is there any log / queue I can look into?
thank you
David
