JSM Workflow for Reopened Tickets
Amanda Barber
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
JSM newbie here!
I'm looking to set a workflow in JSM to reopen a ticket when a customer replies to a closed ticket. I thought I could just add a transition in the workflow from Closed to Waiting for Support and use an automation to move the ticket and notify the assignee, but I keep getting this error:
I see an old, known bug that might relate to this, but wasn't sure if anyone had a JSM-specific workaround to share?
Thanks in advance!
Amanda
1 answer
1 accepted
Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Amanda Barber
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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