JSM Project not loading

[Ismael Jimoh]

When opening my JSM project on my free cloud instance, I get automatically redirected to the administrator page.

Looking at the browser console I see the following:

I accessed the customer permissions page and I got the following error:

I can confirm the user has the right permissions (Administer Project, Browse Project and also has a JSM product license).

Does anyone have an idea what could be the cause of the error. I can confirm that this not a service issue (status page shows an all green for JSM).

Thanks in advance.

[John Callanan]

Does Atlassian actually have support, or is it nothing but users asking questions of other users with few if any actual support or problem solving?

[Jack Brickey]

I have not seen this. Is this happening for multiple people and browsers?

[Ismael Jimoh]

It is a private cloud instance and happens on all browsers I tried:

• Chrome normal and incognito
• Safari

The issue persists. 

I will drop remove the add-ons on the instance as I use it mostly for testing and see if that helps.

If it doesn't, I will likely remove the application JSM and add it back and hope that resolves the issue.