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JSM Bulk Import- Cannot set request type

Nate Dickinson
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June 7, 2023

In Bulk import for Jira: 

I cannot set a value for the request type while bulk importing to a JSM project. Does anyone have a workaround? If there is no request type then an external client has no visibility of the ticket. The fix for this has been to go through each ticket and change the value manually, which eats up time. 

 

Thanks, 

 

-Nate

 

2 answers

1 vote
Fernando Eugênio da Silva
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June 7, 2023

@Nate Dickinson ,

You need to pass the Request Type ID in the CSV and map for Request Type field when you're finishing your import. Also is important map the Issue Type reference of the Request Type.

It works fine.

Regards,

Fernando

Nate Dickinson
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June 8, 2023

Thank you Fernando, How do I find these IDs in my project? 

Nate Dickinson
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June 8, 2023

I'm guessing it's this numerical value from the URL after looking at some other postings. 

Nate Dickinson
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 8, 2023

  

Nate Dickinson
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June 8, 2023

I think my problem here is that there is no option to set the request type field in the bulk import dialog. That field is not an option. I can set summary, desc, priority, and a lot of other things, but I can't set request type. 

Nate Dickinson
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June 8, 2023

Here are all the Jira fields I can set, but request type is not listed. 2023-06-08_10-16-45.png

Like Ralph Gerald Varon likes this
Fernando Eugênio da Silva
Community Leader
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June 8, 2023

@Nate Dickinson 

To import the Request Type you need to go through Jira's global administration interface.

Click on the administration gear icon > Click on 'Systems' > Select the option "External System Import" > Select the CSV format > Add the file and map the fields.

You can map the Request Type field this way using the dID as a reference.

 

To find Request Type ID go to Project Settings > Request Type > Select your Request Type and look the number on the URL. This number is Request Type ID.

Screenshot_114.png

0 votes
Ralph Gerald Varon February 19, 2024

no "request type" choices in Jira Fields

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